Omni-channel Customer Support

Custom offshore customer service and technical support teams work as an extension of your team.

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Improve Service. Reduce Costs. Increase Efficiency.

Multi-channel Customer and Technical Support 

Focus on growing your business and leave the customer engagement to your fully customizable remote customer service and technical support team.

Quickly build a scalable, experienced customer support team for a fraction of the cost of doing it in-house.

 

Get your time back and focus on your core business.

Improve Customer Satisfaction

24/7/365 Dedicated multichannel customer support teams built to match your business needs.

Increase Profit

Reduce costs by up to 70%. Save on salary, recruiting, IT, HR, payroll, and benefits overhead.

Increase Productivity

Give your team more time to focus on growth by outsourcing your customer support processes.

Multi-channel Customer and Technical Support

Focus on growing your business and leave the customer engagement to your fully customizable remote customer service and technical support team.

Quickly build a scalable, experienced customer support team for a fraction of the cost of doing it in-house.

Get your time back and focus on your core business.

Improve Customer Satisfaction

24/7/365 Dedicated multichannel customer support teams built to match your business needs.

Increase Profit

Reduce costs by up to 70%. Save on salary, recruiting, IT, HR, payroll, and benefits overhead.

Increase Productivity

Give your team more time to focus on growth by outsourcing your customer support processes.

“In a startup, you often have to wear many hats, but that doesn’t always mean you should. Forma helped us take non-core business functions out of the hands of key team members so we could focus on critical tasks to grow the company. It was the lift we needed.”
Head of Product and Marketing

Fintech Bridge Lending Startup

Strengthen Your Brand with Amazing Customer Experiences

Don’t risk poor customer service negatively impacting your brand. Engage customers at every stage of their customer journey with your dedicated customer service and technical support team.

After we build your dedicated team, we work alongside you on an ongoing basis to help you achieve your company objectives, your way.

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How it works

Your dedicated Forma team works as an extension of your team workflow and culture,  just like any other employee. 

We hire them, you manage them with our help and gain all the cost-savings of not having HR, IT, facilities, payroll, and benefits overhead.

 

You focus on your core business, and we’ll take care of the rest.

Analyze your needs

We work closely with you to create a staffing and onboarding strategy that meets your company objectives.

Find Talent

We recruit candidates that match your needs. You interview the top candidates if desired. We take care of the rest.
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Manage together

We onboard your new team and co-manage them every step of the way to ensure you meet your objectives.

Get In Touch

If you have any questions about offshore staffing or our services let's connect! We'd love to hear about your business and see if we can help you achieve your goals.

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